Privacy Policy

At Norgan Taylor Financial LTD, your privacy matters to us. This Privacy Policy outlines how we collect, use, protect, and store your personal data when you engage with our commercial finance brokerage services or visit our website. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Norgan Taylor Financial LTD is a commercial finance broker registered in the United Kingdom. For the purposes of data protection legislation, we are the “data controller” in relation to the personal information you provide to us.

Our registered address is:
Hamilton House, 44 Hamilton Terrace, Milford Haven, Pembrokeshire, SA73 3JP

We are registered with the Information Commissioner's Office (ICO) under registration number: ZB939353.

What Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you engage with us:

Full name and business name
Contact details including email, phone number, and address
Financial and banking information
Company registration details and trading history
Credit reports and personal identifiers
Communications, emails, and documents related to your enquiry
Website usage information including IP address, browser type, and access logs

How We Collect Your Data

We collect personal data directly from you through:

Online forms and applications
Email or telephone communication
Documents and identification you provide
Meetings and business correspondence

We may also collect data from third parties including:

Credit reference agencies
Companies House and other public records
Lenders, partners, or introducers with whom we collaborate
Third-party verification tools

Why We Collect Your Data

We process your personal data for the following legitimate business purposes:

To assess your eligibility for commercial finance solutions
To introduce you to appropriate lenders or finance providers
To carry out credit checks and affordability assessments
To meet regulatory and legal obligations
To communicate with you about your enquiry or account
To provide updates, documentation, and transaction support
To analyse and improve the performance of our services and website

Lawful Basis for Processing

Under the UK GDPR, we are required to have a lawful basis for processing your personal data. The primary grounds on which we rely are:

Contractual necessity: where processing is required to take steps at your request or to fulfil a contract.
Legitimate interests: where processing is necessary for our business interests and does not override your rights.
Legal obligation: where we are required to process data to comply with UK law or regulatory frameworks.
Consent: where applicable, we will seek your explicit consent for specific uses (e.g. marketing communications).

Who We Share Your Data With

We may share your data with third parties where necessary and appropriate to fulfil our services:

UK lenders, underwriters, and funding partners
Credit reference and fraud prevention agencies
Regulatory bodies such as the Financial Conduct Authority (FCA)
Professional advisers, auditors, and legal representatives
Technology providers who support our website and systems

All third parties are required to respect the security of your data and process it in accordance with the law. We do not sell or trade your personal information.

How We Store and Protect Your Data

We store your data securely using encrypted systems and restricted access controls. We take all reasonable steps to protect your information from unauthorised access, alteration, or loss.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting requirements. In general, we retain client records for up to 6 years.

Your Data Rights

Under data protection law, you have a number of rights regarding your personal data:

The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete data
The right to request erasure (“the right to be forgotten”)
The right to object to or restrict processing in certain circumstances
The right to withdraw consent at any time (where processing is based on consent)
The right to data portability where applicable

To exercise any of your rights, please contact us at info@norgantaylor.co.uk. We will respond to your request within one month, in accordance with the law.

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and deliver personalised content. For more details, please refer to our Cookie Policy.

Data Transfers Outside the UK

In rare circumstances, your data may be processed or stored outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) or equivalent protections.

How to Make a Complaint

If you have concerns about how we handle your personal data, we encourage you to contact us directly so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or service offerings. All updates will be posted on this page, and we encourage you to review the policy regularly.

Contact Us

If you have any questions, requests, or concerns about this policy or how we use your data, please contact our Data Protection Officer at:

Email: info@norgantaylor.co.uk
Telephone: 0118 315 0188
Registered Office: Hamilton House, 44 Hamilton Terrace, Milford Haven, Pembrokeshire, SA73 3JP